Legal
Privacy Policy
Effective date: 30 June 2026
01Introduction
Rxbooq is a healthcare technology platform operated by Barpanda Enterprises Private Limited. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use our website, applications and services.
02Information We Collect
We may collect account information, contact details, appointment information, profile information provided by healthcare providers, payment-related information processed through authorized payment partners, device information, usage analytics, cookies and communications with our support team. Where applicable, limited health-related information may be processed solely to facilitate appointments and healthcare services.
03How We Use Information
We use information to provide and improve our services, manage appointments, verify accounts, communicate with users, process payments, provide customer support, maintain security, comply with legal obligations and send service-related notifications. Marketing communications are sent only where permitted or consented to.
04Sharing of Information
We may share information with healthcare providers involved in an appointment, trusted service providers, payment processors, cloud hosting providers, analytics providers and government authorities when required by law. We do not sell personal information.
05Data Security
We implement reasonable administrative, technical and organizational safeguards to protect information from unauthorized access, alteration, disclosure or destruction.
06Data Retention
Information is retained only for as long as necessary to provide services, comply with legal obligations and resolve disputes.
07User Rights
Users may request access, correction or deletion of personal information, subject to applicable laws and operational requirements.
08Cookies
Our use of cookies is described in the Cookie Policy.
09Changes
We may update this Privacy Policy from time to time. Continued use of the platform constitutes acceptance of the revised policy.
10Contact
Privacy queries may be directed to the Grievance Officer at the contact details published on the Contact Us page.